The Art Institutes International Minnesota |
| 15 S 9th St |
| Minneapolis, MN 55402 |
| General Phone: 612-332-3361 |
| Financial Aid Phone: 612-332-3361 |
| Sector: Private for-profit, 4-year or above |
| Classification: Associates Colleges |
| Website: www.aim.artinstitutes.edu |
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Research: Automated Customer Service Takes Off - Optimize Magazine
Despite some ineffective results, especially with CRM, the trend toward technology-centric customer interaction is continuing. Forty percent of the 200 business and technology professionals Optimize Research surveyed in June said their companies are devoting far more time and money to customer-relationship strategy issues and IT implementations this year compared with last. More than half of the enterprises will spend the same amount of time and money this year, and only 4% said they'll spend far less. On average, companies are allocating about one-quarter of their annual IT budgets to customer-facing technologies and/or maintenance.