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The Art Institutes International Minnesota

15 S 9th St
Minneapolis, MN 55402

General Phone: 612-332-3361
Financial Aid Phone: 612-332-3361
Sector: Private for-profit, 4-year or above
Classification: Associates Colleges

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Latest The Art Institutes International Minnesota News

Research: Automated Customer Service Takes Off - Optimize Magazine

Despite some ineffective results, especially with CRM, the trend toward technology-centric customer interaction is continuing. Forty percent of the 200 business and technology professionals Optimize Research surveyed in June said their companies are devoting far more time and money to customer-relationship strategy issues and IT implementations this year compared with last. More than half of the enterprises will spend the same amount of time and money this year, and only 4% said they'll spend far less. On average, companies are allocating about one-quarter of their annual IT budgets to customer-facing technologies and/or maintenance.