Metro Business College

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Penny started working at Delano a little more than four years ago after studying business management at Metro Business College. After college, Penny got a job at an attorney’s office in Cuba but plans fell through when her grandma died. The funeral was on what was supposed to be her first day of work.A friend of Penny’s helped her get the job at Delano and neither she nor manager Michelle McWilliams have any regrets.“Penny is a very kind-hearted person,” McWilliams said. “She would do anything for anyone whether she knew them or not. She really would.”Penny said it took her some time to get used to talking to strangers on a daily basis. Now, the once-timid Rolla High School graduate loves to see her customers both on the job and around town.She’s also learned to read people. If gas has gone up, Penny knows which customers are likely to take it out on her.“Usually I can see it on their faces before they come in,” she said.Before they have a chance to speak, Penny complains about the price first.“I cut them off at the pass,” she said. “A big part of this job is reading people. If they come in - more available